Welcome to Bhookha ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food delivery platform, mobile application, and related services.

By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

We use your information to:

• Process Orders: Complete transactions, process payments, and deliver food
• Account Management: Create and maintain your account, verify identity
• Customer Service: Provide support, respond to inquiries, resolve issues
• Personalization: Recommend restaurants, customize your experience
• Marketing: Send promotional offers, newsletters (with your consent)
• Analytics: Improve our services, understand usage patterns
• Legal Compliance: Meet regulatory requirements, prevent fraud
• Safety: Ensure food safety standards and delivery security

We may share your information with:

• Restaurant Partners: Order details necessary for food preparation
• Delivery Partners: Contact and address information for delivery
• Payment Processors: Secure payment processing (we don't store card details)
• Service Providers: Analytics, marketing, customer support services
• Legal Requirements: When required by law or legal process
• Business Transfers: In case of merger, acquisition, or sale

We never sell your personal data to third parties for their marketing purposes.

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Compliance with PCI DSS standards for payment data

However, no method of transmission over the internet is 100% secure. We strive to protect your data but cannot guarantee absolute security.

You have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Restriction: Limit how we use your information
• Objection: Opt-out of marketing communications
• Withdraw Consent: Remove permission for data processing

To exercise these rights, contact us at support@bhookha.co or through your account settings.

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve our services and user experience

You can control cookies through your browser settings, but some features may not function properly if disabled.

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

When no longer needed, we securely delete or anonymize your data.

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes via email or through our app.

Your continued use of our services after any changes indicates your acceptance of the updated policy.