Terms & Conditions
Please read these terms and conditions carefully before using the Bhookha platform and services.
Last updated: September 1, 2025
Effective from: September 1, 2025
Agreement Overview
Welcome to Bhookha! These Terms and Conditions ("Terms") govern your use of our food delivery platform, mobile application, and related services operated by Bhookha Technologies Pvt. Ltd. ("Company," "we," "us," or "our").
By accessing or using our service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the service.
You must be at least 18 years old to use our services. By using Bhookha, you represent that you meet this age requirement.
Our Services
Bhookha provides:
- Food Delivery Platform: Connect customers with restaurants and food vendors
- Order Management: Process and facilitate food orders
- Payment Processing: Secure transaction handling
- Delivery Coordination: Arrange food delivery through partner networks
- Customer Support: Assistance with orders and account management
- Loyalty Programs: Rewards and promotional offers
Note: We act as an intermediary platform. We do not prepare food or directly employ delivery personnel. We facilitate connections between customers, restaurants, and delivery partners.
Account Registration & Use
Account Requirements
- Provide accurate, current, and complete information
- Maintain and update your account information
- Keep your login credentials secure and confidential
- Accept responsibility for all activities under your account
- Notify us immediately of unauthorized access
Account Restrictions
- One account per person or entity
- No sharing of account credentials
- No automated or bulk account creation
- No impersonation of others
We reserve the right to suspend or terminate accounts that violate these terms.
Orders & Payments
Order Process
- All orders are subject to availability and restaurant acceptance
- Order confirmation does not guarantee delivery
- We may cancel orders due to technical issues or unavailability
- Special instructions are requests, not guarantees
Pricing & Fees
- All prices are displayed in INR and include applicable taxes
- Additional charges may include delivery fees, service charges, and tips
- Prices may vary based on location, time, and demand
- Dynamic pricing may apply during peak hours
- Promotional codes have specific terms and limitations
Payment Terms
- Payment must be completed before order processing
- We accept credit cards, debit cards, UPI, and digital wallets
- All transactions are processed through secure third-party providers
- Failed payments may result in order cancellation
- Refunds are processed according to our refund policy
Delivery Terms
Delivery Conditions
- Estimated delivery times are approximate and not guaranteed
- Delivery may be delayed due to weather, traffic, or other factors
- You must be available to receive your order at the specified address
- Valid identification may be required for certain orders
- We deliver to the address provided; changes may not be possible
Delivery Areas
- Service is limited to our designated delivery zones
- Some areas may have restricted delivery hours
- Additional charges may apply for distant locations
- We reserve the right to modify delivery areas without notice
Undelivered orders due to incorrect information or unavailability may be subject to cancellation fees.
Cancellation & Refund Policy
Cancellations
- Orders can be cancelled before restaurant confirmation
- Cancellation may not be possible once preparation begins
- We may cancel orders due to unavailability or technical issues
- Repeated cancellations may result in account restrictions
Refunds
- Full refunds for cancelled orders before preparation
- Partial refunds may apply for incomplete or damaged orders
- Refund processing time: 5-7 business days
- Refunds issued to original payment method
- Quality issues must be reported within 24 hours
Acceptable Use
You agree not to:
- Use the service for illegal or unauthorized purposes
- Violate any laws or regulations
- Infringe on intellectual property rights
- Upload malicious code or viruses
- Harass, abuse, or harm other users or partners
- Create fake accounts or impersonate others
- Attempt to reverse engineer or hack our systems
- Use automated tools to access our services
- Post false reviews or ratings
- Engage in fraudulent activities
Violation of these terms may result in account suspension or legal action.
Intellectual Property Rights
The Bhookha platform, including its design, functionality, text, graphics, logos, and software, is owned by Bhookha Technologies Pvt. Ltd. and protected by intellectual property laws.
- You may not copy, modify, or distribute our content without permission
- Restaurant logos and content belong to respective owners
- User-generated content remains your property but grants us usage rights
- We respect the intellectual property rights of others
Limitation of Liability
Service Disclaimers
- Services are provided "as is" without warranties
- We do not guarantee uninterrupted or error-free service
- Food quality and preparation are the responsibility of restaurants
- Delivery times are estimates and may vary
Liability Limits
- Our liability is limited to the amount paid for the specific order
- We are not liable for indirect or consequential damages
- Food allergies and dietary restrictions are user responsibility
- We are not liable for third-party actions or services
Account Termination
Either party may terminate this agreement at any time. We may suspend or terminate your account for:
- Violation of these terms and conditions
- Fraudulent or suspicious activity
- Failure to pay outstanding amounts
- Abuse of our platform or partners
- Legal or regulatory requirements
Upon termination, your right to use the service ceases immediately, but these terms remain in effect for previously completed transactions.
Governing Law & Disputes
These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Roorkee, Uttarakhand, India.
Dispute Resolution
- First attempt resolution through customer support
- Mediation before legal proceedings
- Arbitration for disputes exceeding INR 50,000
- Class action waiver applies
Contact Information
For questions about these Terms & Conditions, contact us:
Email (Legal): support@bhookha.co
Phone: +91 9690690768
Address: Bhookha Technologies Pvt. Ltd., South Civil Lines, Roorkee, Uttarakhand
Customer Support: support@bhookha.co
Business Hours: 10 AM - 6 PM (All days)
Terms Updates
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our platform.
We will notify users of significant changes via email or in-app notifications. Your continued use of the service constitutes acceptance of the updated Terms.
Please review these Terms periodically for updates.